Terms of Service (TOS)
The use of services from Kerala Hosting constitutes agreement to these terms. Kerala Hosting users are entirely liable for all activities conducted through your administrator and all your end clients accounts. The following terms of service are designed to provide the highest level of service available.
Our Responsibilities
Kerala Hosting Networks agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS. Kerala Hosting Networks reserves the right to refuse any potential customer, at the sole discretion of Kerala Hosting Networks. The failure by a customer to meet or follow any of the policies/terms is grounds for account deactivation. Kerala Hosting Networks will be the sole arbiter as to what constitutes a violation of the AUP. Kerala Hosting reserves the right to remove any account without prior notice.Changes
The TOS and AUP are both subject to change at any time at the sole discretion of Kerala Hosting Networks, a change in policy shall not be grounds for early contract termination or non-payment. Customer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer. The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.
Refunds
Only all hosting services rendered by Kerala Hosting Networks are eligible for a limited refund. Refund covers the Hosting service plan itself, and does not include any other services such as ssl certificate, domain registration etc. Refunds are only offered within 25-days of account registration, and only applies to the first service of a new client. Additional orders are not eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds. Refunds will be applicable for valid reason only which can't be solved by us. If you do misbehave with the Support Team (over Chat/Ticket/Phone/Email) that will also waive the refund policy.
Suspension
If any violation of these rules will occur Kerala Hosting reserves a right to suspend a violating account. You, as an administrator, will have a permission to reactivate your client account. After the account will be reactivated, you or your client will have 12 hours to resolve the incident. If incident will not be resolved in 12 hours after you will reactivate account or any violation will occur in future by the same account, Kerala Hosting reserves a right to terminate violating account and disable client profile (we will not disable your administrator profile, only your end client profile). Root user will always safe from any violated action caused by their end user.
Fraud
In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of Kerala Hosting Networks. All information available to Kerala Hosting Networks about the fraudulent account will be submitted to both local authorities, as well any financial institutions involved. All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the United States, or abroad.
Support
Kerala Hosting Networks provides hardware support related to customers server functioning. Kerala Hosting Networks does not offer software support if the service is not Fully Managed. Kerala Hosting Networks only guarantees the default installation of any software under fully managed hosting, and in no way assumes liability for the configuration of any software. Kerala Hosting Networks is not responsible for any data loss associated with mis-configuration of scripts. Kerala Hosting Networks may provide enhanced site development support (including script configuration and integration), for an additional fee. Please ask sales or billing for enhanced site build-up support pricing. Hosting customers may request for new php extensions or, features on support ticket. Kerala Hosting Networks does not provide any type of Support to the Customers of our Customers (Third Party Customers). We will only provide support directly to Customers of Kerala Hosting Networks.
Data and Backups
We perform weekly backups on all of our servers to ensure critical files are never lost. Our servers having Hardware Raid10 array enabled Harddrives, so primary drives data also mirroring on secondary drives. Our server does not create daily backups for users sites, you must manually create a backup that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.
Transfer / Migration
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. Free transfer facilities are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote. Kerala Hosting reserves the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
IP Blacklists
If any Customer or any Third Party User that is a customer of our Customer uses Kerala Hosting Networks services, network, or its physical Information in a manner that causes Kerala Hosting Networks, or any IPs issued by Kerala Hosting Networks to be blacklisted or blocked, Kerala Hosting Networks reserves the right to suspend or terminate services of such customer and/or suspend or terminate the access to services, network, and/or its physical Information. Operating Kerala Hosting Networks service on behalf of, or in connection with or reselling any service to persons or firms listed in the Spamhaus Register of Known Spam Operations database at www.spamhaus.org shall constitute a violation of this AUP.